Privacy Policy

Last Updated: 30 September 2026

AA Cetak & Senireka (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, request a quotation, place an order, upload artwork, make a payment, or otherwise communicate with us.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Full name
Company or business name
Email address
Phone or WhatsApp number
Billing address
Shipping or delivery address
Account information
Order information
Product selections and specifications
Quotation details
Remarks or special instructions
Artwork, designs, logos, images, documents, and other files uploaded for printing
Communications between you and AA Cetak & Senireka

We may also automatically collect certain technical information when you use our website, such as browser type, device information, IP address, pages visited, and cookie information.

2. How We Use Your Information

We may use your information to:

Process and manage your orders
Prepare quotations
Provide printing and design services
Review and process artwork or files submitted for printing
Contact you regarding your order
Provide order status and customer support
Arrange delivery or shipping
Process payments
Create and manage customer accounts
Send invoices, receipts, and order confirmations
Improve our website, products, and services
Prevent fraud and maintain website security
Maintain appropriate business and transaction records
Comply with applicable legal and regulatory requirements

Where applicable, we may also use your information for marketing communications where you have provided consent or where otherwise permitted.

3. Artwork and Uploaded Files

Customers may upload artwork, logos, photographs, documents, designs, or other files when requesting quotations or ordering printing services.

These files may be accessed and processed by AA Cetak & Senireka for purposes such as:

Checking artwork suitability
Preparing artwork for printing
Making requested design adjustments
Producing ordered products
Reprinting previous orders where requested
Providing customer support relating to an order

Customers are responsible for ensuring that they have the necessary rights or permission to submit and use any artwork, images, logos, trademarks, photographs, or other materials provided to us.

We will not intentionally use customer artwork for unrelated purposes without appropriate permission.

4. Orders and WooCommerce

Our website uses WooCommerce to provide online shopping functionality.

When you place an order, information such as your name, contact details, billing information, shipping address, products ordered, order specifications, and transaction information may be processed to complete your purchase.

This information may also be retained as part of our business and transaction records.

5. Payments

Payments made through our website may be processed by third-party payment service providers.

AA Cetak & Senireka does not necessarily receive or store your complete payment card or banking credentials. Payment providers process payment information according to their own security standards, terms, and privacy policies.

We may receive information such as:

Payment status
Transaction reference
Payment method
Amount paid
Date and time of transaction

This information may be used to confirm and manage your order.

6. Delivery and Courier Services

When delivery is required, relevant information may be shared with courier, logistics, or delivery providers.

This may include:

Customer name
Delivery address
Phone number
Order or parcel information

Only information reasonably necessary to arrange and complete delivery should be provided to the relevant service provider.

7. Third-Party Service Providers

We may use third-party service providers to operate our website and provide our services.

These may include providers for:

Website hosting
E-commerce functionality
Payment processing
Courier and delivery services
Email services
Website security
Analytics
Advertising
Cloud or file storage
Customer communication

These providers may process certain information where necessary to perform their services.

Their handling of information may also be governed by their respective privacy policies and terms.

8. Cookies

Our website uses cookies and similar technologies for essential website functionality and may also use them for analytics, preferences, and marketing.

Essential cookies may be required for features such as:

Shopping cart
Checkout
Customer accounts
Website security
Order sessions

For more information, please refer to our Cookie Policy.

9. How We Protect Your Information

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account passwords and devices.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and completing orders
Providing customer service
Handling reprints or order enquiries
Maintaining transaction and accounting records
Resolving disputes
Preventing fraud
Meeting applicable legal, tax, or regulatory requirements

Different types of information may be retained for different periods depending on their purpose.

11. Your Privacy Choices and Rights

Subject to applicable law, you may contact us regarding your personal information, including requests to:

Access certain personal information we hold about you
Correct inaccurate or outdated information
Update your account information
Withdraw certain consent previously provided
Request deletion of certain information where applicable
Ask questions about how your information is used

Some information may need to be retained where required for legitimate business, accounting, transaction, security, dispute resolution, or legal purposes.

12. Marketing Communications

Where we send promotional or marketing communications, you may request to stop receiving such communications.

Transactional communications relating to orders, payments, quotations, deliveries, or customer support may still be sent where necessary to provide our services.

13. Children’s Privacy

Our website and services are intended for customers purchasing printing and related services.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that personal information has been submitted by a child without appropriate authorisation, please contact us.

14. External Links

Our website may contain links to third-party websites or services.

AA Cetak & Senireka is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of external services they visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, business practices, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

AA Cetak & Senireka

Website: www.aacetak.com

Please use the contact details or Contact Us page available on our website for privacy-related enquiries.