Return & Refund Policy
AA Cetak & Senireka
Effective Date: 17 October 2026
At AA Cetak & Senireka, we are committed to delivering quality printing products that meet the specifications and artwork approved by our customers.
As most of our products are custom-made or personalised, returns, refunds and replacements are subject to the following terms.
1. Artwork Approval
Customers are responsible for reviewing all artwork details carefully before giving final approval, including:
- Spelling, names, telephone numbers and addresses.
- Layout, positioning and design elements.
- Images, logos and supplied artwork.
- Colours, dimensions and other specifications.
Once final artwork approval has been provided, the artwork is considered confirmed.
AA Cetak & Senireka does not accept returns, refunds or free reprints for errors already present in the customer-approved artwork, even if the errors are discovered after printing.
2. Custom-Made Products
Custom-made and personalised products generally cannot be returned or refunded due to a change of mind after artwork approval and commencement of production.
This includes products manufactured according to the customer’s approved artwork and confirmed specifications.
3. Printing Errors and Manufacturing Defects
Customers may submit a claim if:
- The printed product differs from the approved artwork due to an error by AA Cetak & Senireka.
- The product contains a manufacturing defect attributable to AA Cetak & Senireka.
- The wrong product or specification was supplied due to our error.
- The product arrives damaged or defective.
All claims will be assessed based on the order details, approved artwork and supporting evidence.
4. Claim Submission
Customers are requested to contact AA Cetak & Senireka within 7 calendar days of receiving their order.
Please provide:
- Order number.
- Description of the issue.
- Clear photographs showing the defect or error.
- Photographs of the packaging, where relevant.
The 7-day notification period is an administrative guideline and does not limit any statutory consumer rights.
5. Reprints, Replacements and Refunds
Where a claim is approved, AA Cetak & Senireka will provide an appropriate remedy, which may include:
- Reprinting the affected product.
- Replacing defective or incorrectly manufactured items.
- A partial or full refund, where appropriate or legally required.
The remedy will depend on the nature of the issue and applicable consumer protection laws.
Customers will not be charged additional printing or standard delivery fees for remedies arising from confirmed errors attributable to AA Cetak & Senireka.
6. Colour and Printing Variations
Minor colour differences may occur due to differences between screen displays, printing materials, inks and production processes.
Such differences are not automatically considered printing defects. However, significant deviations from agreed specifications may be reviewed.
7. Return Shipping
Customers should contact AA Cetak & Senireka before returning any products.
Where a return is required because of a confirmed error attributable to AA Cetak & Senireka, reasonable return shipping arrangements or costs will be handled by us.
8. Contact Us
For return, refund or replacement enquiries, please contact AA Cetak & Senireka through the official contact information provided on our website.
Website: https://www.aacetak.com/
Please include your order number to help us process your enquiry.
9. Consumer Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable Malaysian consumer protection laws.